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provides subscription and billing management features for all registered customers. Any users with an account role that has the Manage Billing permission can set up a subscription, and when your free trial has ended, upgrade it immediately.
To cancel a subscription or change your payment method, contact your sales representative or our support team.

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Marketplace billing information

Matillion can automatically bill customers through AWS and Azure Marketplace. For more information, read the appropriate documentation:
To pay via Snowflake Marketplace, contact your sales representative or support.
Matillion tracks and aggregates your usage, then calculates the total credits owed based on your pricing plan. We submit this total to AWS or Azure Marketplace as a usage-based charge, with units priced at $0.01. Although the unit price is fixed, Matillion adjusts the number of reported units to match your actual charges. We now send Marketplace usage and associated charges every hour. This approach ensures that your consumption appears in your Marketplace billing tools as it occurs, rather than as a single update at the end of the month. Hourly, granular reporting helps you use your Marketplace’s FinOps capabilities to gain real-time visibility and accurately track your daily usage and costs.

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Setting up a subscription

When your 14-day free trial ends, follow these steps to set up and manage your subscription:
  1. Log in to using your existing user credentials. These credentials will have been created during the account registration process.
  2. You will be redirected to My account, where you can click the intended account.
    You can join a maximum of 25 accounts. To add a new account to your existing subscription, read Create an account.
  3. You will be taken to the homepage. Click Monitor credit usage to open the Usage dashboard.
    You can only see the Monitor credit usage option if you have an account role with the Manage Billing permission.
  4. To subscribe to a paid plan, visit the Pricing page or speak to your sales representative.
  5. Further down the page, you can choose the appropriate payment method for your plan.

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Choosing a payment method

Once you have selected your plan, continue to scroll to the bottom of the page, where you will reach the Payment method section.
  1. You will now be required to choose how you want to pay for your plan:
    • Card Payment: This payment method is available for Pay-Go subscriptions. Click Select Card Payment to enter your credit card details and billing address. In the Shipping Address section, you can select the Same as billing checkbox to automatically populate your shipping details using the billing address you entered earlier. If you prefer to use a different shipping address, clear the checkbox to enter the details manually. Once this information has been saved to your account, you will be able to use this card for future payments. You will need to select the checkbox to indicate you agree and accept Matillion’s Master Subscription Agreement before you can select this payment method.
    • AWS Marketplace: Click Select AWS Payment to pay via your AWS account. If your account is already associated with the AWS Marketplace, then you can pay directly through the marketplace by default. For more information, read AWS Marketplace subscription.
    • Azure Marketplace: Click Select Azure Payment to pay via your Microsoft Azure account. If your account is already associated with the Azure Marketplace, then you can pay directly through the marketplace by default. For more information, read Azure Marketplace subscription.
  2. Click Place Order on the right, under Your order summary, and you will be taken to a confirmation page to finalize your subscription payment process.

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Changing your payment card

If you pay for a Pay-Go subscription using a credit card and want to change the card you use to pay, raise a Support ticket.