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This guide lists and explains some common error messages that you may encounter when . Where applicable, it also explains how to resolve the underlying issue. After following the steps to resolve an issue, if the error persists, raise a Support ticket. For more information about Support tickets, read Getting support. If you encounter an error that you think we should add to this guide, contact our Support team to let us know.
For basic connectivity issues, make sure the Hybrid SaaS agents and Git repositories IP addresses are allowed on your repository.

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Desired repository not visible

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Possible cause 1: Your user does not have sufficient permissions to view the Bitbucket repository

Solution: Have one of the admins of your organization check that the user account that you log in to Bitbucket with is a member of the intended Bitbucket workspace, and either the user or the relevant group to which they belong grants them write access to the repository.

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Possible cause 2: Your organization has a large number of repositories

Explanation: Currently, is configured to retrieve a maximum of 500 repositories from Bitbucket. There will be improvements to both search and pagination when fetching repositories coming soon; but unfortunately, there is not currently a workaround at this time. We are closely monitoring this limit, and will adjust accordingly.

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Possible cause 3: You authorized with a different user that doesn’t have access to the desired repository

Solution: Follow the instructions in Reconnecting your Git user account with the user that has access to the desired repository.

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Authorization fails

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Possible cause: Maia can’t reach Bitbucket

Solution: If you receive an authorization error and you’re not using Bitbucket Data Center, refresh the page and try again. If the issue persists, either Bitbucket or may be experiencing an issue.
Prerequisites for connecting to a Bitbucket repository